Delivery Policy
Everything you need to know about how, when and where we deliver your books across Kenya.
Processing Time
1 – 2 business days
Nairobi Delivery
Same day – 2 business days
Countrywide
2 – 5 business days
1. Order Processing
Once your order is placed and payment is confirmed via M-Pesa, our team packages and dispatches your books within 1–2 business days. Orders placed on weekends or public holidays are processed on the next working day. You will receive an SMS or email confirmation once your order has been dispatched.
2. Delivery Zones & Timeframes
We deliver to all 47 counties in Kenya through trusted courier partners. Estimated delivery timeframes after dispatch are as follows:
| Zone | Estimated Delivery |
|---|---|
| Nairobi & Environs | Same day – 2 business days |
| Major Towns (Mombasa, Kisumu, Nakuru, Eldoret, etc.) | 2 – 3 business days |
| Other Counties & Rural Areas | 3 – 5 business days |
3. Delivery Fees
Delivery fees are calculated based on your location and parcel weight and will be confirmed by our team before dispatch. We work with courier and rider partners to keep delivery costs as low as possible and we occasionally run free-delivery promotions for orders above a set value — watch our homepage and newsletter for updates.
4. Order Tracking
Once dispatched, you'll receive tracking details via SMS or email where applicable. You can also reach out to us directly on WhatsApp or by phone with your order ID for a status update at any time.
5. Failed or Delayed Deliveries
If a delivery attempt fails because you were unavailable or the address provided was incomplete or incorrect, our courier partner will attempt to contact you to reschedule. Please ensure your phone number and delivery address are accurate at checkout — additional delivery attempts may attract extra courier fees.
6. Damaged or Incorrect Items
We carefully inspect and package every order before dispatch. If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with your order ID and a photo of the item and we'll arrange a replacement or refund at no extra cost to you.
7. Institutional & Bulk Orders
Schools, libraries and institutions ordering in bulk can request custom delivery arrangements, including scheduled deliveries across a term or academic year. Reach out to our sales team to discuss bulk delivery terms.
8. Questions About Your Delivery
For any delivery-related questions, reach us at support@tunupublishers.com, call +254 722 68 21 29 or message us on WhatsApp. We're here Monday – Saturday, 8:00am – 6:00pm.
Have more questions?
Our team is happy to help with anything related to your order or delivery.
Contact Us