1. Introduction
Welcome to TUNU Publishers Limited. We operate under the philosophical cornerstone "Elimu ni Tunu" (Education is a Treasure). Just like the premium knowledge bound within our publications, we treat your digital identity as a rare treasure that deserves meticulous protection.
This Privacy Policy defines how we collect, process, safeguard and utilize your personal information when you browse our website, make physical book orders, or utilize our revision services. We strongly operate in absolute alignment with the Kenya Data Protection Act, 2019 and General Data Protection Regulations.
2. Information We Collect
To deliver quality educational titles, curriculum aids and reliable tracking logs, we process the following variations of customer information:
- Identity Information: Includes your full legal name, delivery location/addresses, email address and phone numbers.
- Transaction & Logistics Data: Includes product purchases, transaction IDs, payment methods, delivery preferences and shipping dates.
- Technical Identifiers: Your IP address, device types, browser software variants, operating systems and page interaction metrics.
3. How We Use Your Data
TUNU Publishers leverages the gathered information purely to fulfill operational educational values:
- To complete order purchases and dispatch physical books to your delivery points in Kenya or abroad.
- To send transaction receipts, track delivery pathways and resolve customer support queries.
- To share periodic updates regarding major CBC-curriculum alerts, new revision series and high-saving discount sales.
- To protect our intellectual properties, such as poetry manuscripts and curriculum reference keys, from unauthorized distributions.
4. M-Pesa & Card Payment Safety
We do not store your direct financial account information on our servers. All financial operations are managed through encrypted, PCI-compliant third-party processing partners:
Mobile Money payments (such as Safaricom M-Pesa) are processed over Secure API channels requiring direct consumer PIN authorization on your personal mobile device. Credit card computations are secured through SSL protocols preventing third-party wire interceptions.
5. Your Rights Under Kenyan Laws
According to the provisions established within the Kenya Data Protection Act, 2019, all platform users possess explicit liberties over their private profiles:
- Right to Access: You can request a clear copy of all personal files stored inside our databases.
- Right of Rectification: You are entitled to modify or update outdated contact details.
- Right to Erasure: You have the legal privilege to request the absolute deletion of your credentials, provided they do not conflict with tax bookkeeping laws.
7. Contacting Our Data Officer
If you wish to correct account listings, submit feedback regarding our information processes, or exercise any user right, please communicate directly with our dedicated data desk:
TUNU Publishers Limited
Attention: Data Protection Compliance Office
Harambee Sacco Shopping Centre, Nairobi, Kenya
Email: privacy@tunupublishers.com / tunupublishers@gmail.com
Hotline Support: +254 722 68 21 29